VSSR - Security Service Quality Survey

Personal Information

Full Name *

Email Address

Phone Number

Area/Location *

Address

Section 1: General Satisfaction

1. How satisfied are you with the overall security services?

⭐⭐⭐⭐⭐Very Satisfied ⭐⭐⭐⭐Satisfied ⭐⭐⭐Neutral ⭐⭐Dissatisfied ⭐Very Dissatisfied

2. How satisfied are you with the visibility of security personnel?

⭐⭐⭐⭐⭐Very Satisfied ⭐⭐⭐⭐Satisfied ⭐⭐⭐Neutral ⭐⭐Dissatisfied ⭐Very Dissatisfied

3. How would you rate the professionalism of the security personnel?

⭐⭐⭐⭐⭐Excellent ⭐⭐⭐⭐Good ⭐⭐⭐Average ⭐⭐Poor ⭐Very Poor

4. Do you feel safer due to the presence of the security team?

⭐⭐⭐⭐⭐Yes ⭐⭐⭐No ⭐⭐⭐⭐Not Sure

Section 2: Security Operations

5. How responsive is the security team to emergencies/concerns?

⭐⭐⭐⭐⭐Very Quick ⭐⭐⭐⭐Reasonable Time ⭐⭐⭐Slow ⭐⭐Very Slow ⭐No Response

6. Are security patrols conducted regularly and effectively?

⭐⭐⭐⭐⭐ Yes, consistently ⭐⭐⭐ Occasionally missed ⭐⭐ No, rarely seen

7. How well do security personnel enforce security protocols?

⭐⭐⭐⭐⭐Strict and Effective ⭐⭐⭐Moderate Enforcement ⭐No Enforcement

8. Have you noticed any security breaches in the past 6 months?

✅ Yes ❌ No

If yes, please describe:

Section 3: Communication & Customer Service

9. Are security personnel courteous and approachable?

⭐⭐⭐⭐⭐ ✅ Yes, always ⭐⭐⭐ ⚠️ Sometimes ⭐ ❌ No

10. How effective is communication between security and residents (e.g., incident alerts, announcements)?

⭐⭐⭐⭐⭐Very Effective ⭐⭐⭐Somewhat Effective ⭐Not Effective

11. Have you reported concerns to security? If yes, were they resolved satisfactorily?

⭐⭐⭐⭐⭐Yes, resolved well ⭐⭐⭐Partially resolved ⭐⭐No action taken ⭐⭐⭐⭐⭐Never reported

Section 4: Areas for Improvement

12. Which security features do you find most effective? (Select all that apply)

🚔 Security Patrols 📹 CCTV Cameras 🚪 Gated Access 💡 Security Lighting 📞 Emergency Call Stations

13. What aspects of security service need improvement? (Select all that apply)

🚔 Patrol frequency ⌚ Patrol Start and Finish time 📞 Emergency response time 🏠 Access control 💬 Communication 🛡️ Staff training/behaviour

Other:

14. Would you recommend the security services to others?

⭐⭐⭐⭐⭐Definitely ⭐⭐⭐⭐Probably ⭐⭐⭐Not Sure ⭐⭐Probably Not ⭐Definitely Not

15. Do you have any additional comments or suggestions?

Optional Information

Name (if willing to follow up)